Man and Van Brentford Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brentford provides removal, transport and related services to private and business customers. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company refers to the provider trading as Man and Van Brentford offering man and van, removal and related services.

Customer refers to the individual, firm or organisation requesting or paying for the services.

Services refers to any removal, transport, loading, unloading, packing, unpacking, storage, or related work carried out by the Company.

Vehicle refers to any van or other vehicle used by the Company to carry out the Services.

Goods refers to all items, belongings, furniture, personal effects, equipment, and materials which are the subject of the Services.

Waste refers to any items that the Customer asks the Company to dispose of, including household, commercial, construction or garden waste.

2. Service Area and Availability

The Company primarily operates within Brentford and surrounding districts, but may provide services to and from other locations by prior agreement. All bookings are subject to vehicle and staff availability on the requested date and time. The Company reserves the right to decline any booking without giving a reason, provided no payment has been taken or any payment already taken is fully refunded.

3. Booking Process

3.1 Customers may request a quotation by providing information about the addresses, access conditions, inventory, timings, and any special requirements. Quotations are given based on the information supplied and on the assumption that there are no unusual difficulties of access, parking restrictions or additional distances that have not been disclosed.

3.2 A booking is only confirmed once the Company has explicitly accepted the job and, where required, the Customer has paid any deposit or minimum charge requested by the Company. Verbal or written quotations do not, on their own, constitute a confirmed booking.

3.3 The Customer must ensure that all information provided at the time of booking is accurate and complete, including but not limited to addresses, floor levels, lift access, parking availability, time restrictions, and the approximate volume and nature of the Goods.

3.4 If on arrival it becomes apparent that the information provided was incomplete or inaccurate, the Company may adjust the price, require additional time or vehicles, or decline to carry out all or part of the Services. In such circumstances, waiting time and any extra costs may be charged, and any deposit may be retained to cover losses.

4. Quotations and Pricing

4.1 Quotations may be offered as hourly rates, fixed prices, or a combination of both, depending on the nature of the job. Unless explicitly stated otherwise, quotations are exclusive of tolls, congestion charges, parking fees, and charges for disassembly or reassembly of items.

4.2 Quotations are valid for a limited time period, as advised by the Company. The Company may revise a quotation if:

a. The Customer changes the date, time, addresses or scope of the work.

b. The volume or nature of the Goods differs materially from the information originally provided.

c. There are delays or events outside the Companys control that significantly increase the time or resources required.

d. Access is materially worse than anticipated, for example where lifts are unavailable, long carries are required, or stairs are particularly difficult.

4.3 The Company will inform the Customer as soon as reasonably possible if a quotation needs to be revised and will not proceed with additional chargeable work without the Customers agreement, unless there is a health and safety or legal requirement to do so.

5. Payments and Charges

5.1 The Customer agrees to pay all charges for the Services in accordance with the quotation or the rate structure advised by the Company at the time of booking.

5.2 Unless otherwise agreed in advance, payment is due immediately upon completion of the Services on the same day. The Company may require part or full payment in advance, particularly for larger jobs or for bookings at busy times.

5.3 The Company accepts various forms of payment as advised from time to time. It is the Customers responsibility to ensure that cleared funds are available when due. The Company is not obliged to commence or continue the Services if payment is not made when required.

5.4 Waiting time, additional hours, extra labour, tolls, congestion charges, parking charges, and any other disbursements reasonably incurred in carrying out the Services may be charged in addition to the main quotation, where these were not included or could not reasonably have been anticipated at the time of booking.

5.5 If the Customer fails to make payment when due, the Company may, at its discretion, charge interest on overdue amounts, retain Goods until payment is made, or take legal action to recover outstanding sums and associated costs.

6. Cancellations and Amendments

6.1 If the Customer needs to cancel or amend a booking, they must notify the Company as soon as possible. The amount of notice given will affect whether cancellation charges apply.

6.2 Where a booking is cancelled with sufficient notice, as determined by the Companys current cancellation policy, any deposit may be refunded in full or in part at the Companys discretion.

6.3 If the Customer cancels or significantly changes the booking with short notice, the Company may retain all or part of any deposit and may charge a cancellation fee to reflect time reserved, staff allocated and loss of other work. Late cancellation may be deemed to include circumstances where the Customer is not present or not ready at the agreed time and location.

6.4 The Company may cancel or reschedule a booking due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures, or other events making it unsafe or impossible to carry out the work. In such cases the Company will aim to offer an alternative date or time, or a refund of any amounts paid for the affected booking, as the Customers sole remedy.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that adequate parking is available at both collection and delivery points, and for obtaining any necessary permits or permissions.

b. Ensuring that the premises are accessible, safe and ready for work to begin at the agreed time.

c. Packing and securing Goods properly, unless the Company has agreed to provide packing services.

d. Removing or securing any fixtures, fittings or appliances that require special attention, including disconnection of electrical, gas or plumbing services by qualified persons.

e. Complying with all relevant laws, regulations and property rules in relation to the premises and the Goods.

7.2 The Customer must not request the Company to transport or handle any items that are illegal, hazardous, explosive, highly flammable, perishable, living, or which may cause damage to other Goods or to the Vehicle.

7.3 If the Customer nevertheless presents any such items, the Company may refuse to move them, may dispose of them safely at the Customers cost, and may terminate the Services without refund.

8. Conduct of Services and Timing

8.1 The Company will use reasonable care and skill in providing the Services. However, any times or dates given for arrival, collection or delivery are estimates only and not guaranteed, unless expressly stated in writing as a guaranteed service.

8.2 The Company will take reasonable steps to protect Goods and property during the move but cannot guarantee that scuffs, minor marks or superficial damage will not occur, particularly in tight stairwells, narrow corridors or where large or heavy items must be manoeuvred in challenging conditions.

8.3 The Customer or a representative must be present at the addresses for the duration of the Services to direct placement of Goods, confirm that loading and unloading are complete, and sign any documentation as required. If no responsible person is present, the Company may place Goods in a reasonable location at its discretion and shall not be liable for any resulting loss or damage.

9. Liability and Limitations

9.1 The Companys liability for loss of or damage to Goods or property is limited to the extent permitted by law and subject to the provisions of this section.

9.2 The Company will not be liable for loss or damage arising from:

a. The Customers failure to adequately pack or protect Goods where packing is not part of the agreed Services.

b. Inherent defects or vulnerabilities in items, including assembled flat pack furniture, fragile or unstable furniture, and items previously damaged or repaired.

c. Normal wear and tear, minor scratches, scuffs or cosmetic marks occurring in the course of ordinary handling.

d. Acts or omissions of the Customer or any third party, including where the Customer assists with packing, loading or unloading.

e. Electrical or mechanical derangement of appliances or equipment, unless there is clear evidence of external physical damage caused by the Companys negligence.

9.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of data or loss of opportunity, even if the possibility of such loss was made known.

9.4 Where the Company is found liable for loss of or damage to Goods, its liability will usually be limited to the reasonable cost of repair or replacement of the specific item, taking into account age, condition and market value, and subject to any overall cap in force.

9.5 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the Services. Failure to report issues promptly may affect the Companys ability to investigate and may reduce or extinguish any liability.

10. Waste, Rubbish and Environmental Regulations

10.1 The Company may, at its discretion, offer removal and disposal of unwanted items or waste in connection with a removal job. All such work is subject to compliance with relevant waste and environmental regulations.

10.2 The Customer must accurately declare the type, quantity and condition of any materials to be disposed of. The Company reserves the right to refuse any waste that is hazardous, prohibited, incorrectly described, or not suitable for the service offered.

10.3 The Company will only transport and dispose of waste through appropriate channels and licensed facilities where required by law. The Customer must not request the Company to fly tip, abandon or unlawfully dispose of any items.

10.4 Any charges for waste removal and disposal will be clearly separate from standard removal charges where relevant, and may include tipping fees, recycling charges or additional labour.

10.5 If the Company incurs any fines, penalties, cleanup costs or legal expenses as a result of the Customers failure to accurately describe waste, or due to the Customers unlawful instructions, the Customer shall indemnify the Company in respect of all such costs.

11. Insurance

11.1 The Company will maintain appropriate insurance cover for its vehicles and operations as required by law. This may include public liability and goods in transit insurance, subject to policy terms, conditions and exclusions.

11.2 The Customer remains responsible for arranging any additional insurance that they consider necessary for high value or particularly fragile items. The Company does not provide insurance advice and does not warrant that its cover will be adequate for all Goods.

12. Excluded Items

12.1 The Company will not knowingly transport or handle cash, precious metals, jewellery, watches, valuable documents, collectibles, antiques of high value, or other items where a relatively small physical loss may represent a disproportionately high financial or sentimental value.

12.2 If the Customer nevertheless asks the Company to move such items, this is done entirely at the Customers own risk, and the Company shall have no liability for any loss or damage to these items.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, so that any issues can be investigated and, where appropriate, remedied.

13.2 The Customer should provide a clear description of the issue, including dates, addresses, and photographs where relevant. The Company will review the complaint and respond within a reasonable time frame. The Company may request additional information in order to properly consider the matter.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data from Customers only for purposes connected with providing and improving the Services, arranging bookings, processing payments, and meeting legal or regulatory obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such data with third parties other than as necessary to deliver the Services, process payments or comply with the law.

15. Force Majeure

15.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, strikes, road closures, epidemics, acts of terrorism, or interruption of utilities.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or with the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.2 The failure or delay of the Company to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions represent the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or representations, whether oral or written, relating to the same subject matter.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Services contract. Continued use of the Services after any changes take effect constitutes acceptance of the revised Terms and Conditions.



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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Brentford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 991 Great West Road
Postal code: TW8 9DN
City: London
Country: United Kingdom

Latitude: 51.4833600 Longitude: -0.3270850
E-mail:
[email protected]

Web:
Description: Our company offers you affordable and at the same time adaptable to your needs man and van services in Brentford, TW8. Give us a ring today!
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